First time set up of APN OR RAY WIFI.

 

  1. CONNECT WAN PORT OF WIFI TO INTERNET.

            IF WE GOT BLUE LIGHT THAT MEANS EVERYTHING IS OK. AND DEVICE IS WORKING FINE.

  1. NO LIGHT MEANS CHECK POWER STATUS. MAY BE ADAPTER OR POE CONNECTION NEED TO CHECK.

 

 

WHAT WILL DO IF APN STUCK IN RED LED

 

  1. RED LIGHT MEANS DEVICE NOT GETTING IP. SOME USERS USE DHCP SO WE CAN CHECK BY CONNECTING LAPTOP THAT LAPTOP IS GETTING OR NOT IP VIA DHCP.

 

IF LAPTOP IS GETTING IP ADDRESS THEN WE HAVE TO CHECK OUR APN.

IF LAPTOP IS NOT GETTING  IP THEN WE NEED TO ASK THE CUSTOMER TO CHECK.

 

 

 

 

If APN STUCK IN RED LED MEANS NOT GETTING IP. SO DO FOLLOW BELOW PROCESS. There are two methods.

METHOD – 1

 

If user not use dhcp but use static/or vlan/or pppoe. Then we have to ask the customer to connect our apn or wifi direct with pc and can open through browser by default ip – 192.168.33.33/ . from system we can directly open the apn by giving this ip. Other method is AP broadcast as given below SSID with MAC so  we can connect via wifi and select RAY device ssid and give the password as mac address which is given on device. If customer use vlan id After that we can go to wan interface and then configure vlan on wan interface and set the vlan tag. If customer using pppoe then goto pppoe and give the username pwd and then it will get ip. If customer wants to configure  static then user can configure static ip. This is the method if APN stuck in red led. APN stuck RED means some user not using DHCP  , customer can use vlan or pppoe or static or it may be issue with vlan configuration at customer leverl may be port configured with ACCESS or native vlan or trunk so it need to check at customer end.

 

 

2ND METHOD

 

IF STUCK IN RED LIGHT THEN DO THE VIA CLOUD.

 

If AP connected via DHCP and online then user can go to the cloud controller.

Login to cloud controller https://cloud.ray.life using username and password

 

Then select access point then AP profiles then three options given there like vlan, pppoe and static. So user can configure accordingly.

 

 

 

WHAT WILL DO IF APN STUCK IN GREEN LED

 

  1. NOW IF OUR APN STUCK IN GREEN THEN WHAT MIGHT ISSUE.

THIS ISSUE IS RELATED WITH FIREWALL OF CUSTOMER SITE.

 

FIRST OF ALL WE ASK TO USER TO ALLOW PORTS FOR COMMUNICATION.  WE NEED TO CHECK NETWORK REQUIREMENTS FIRST.

 

 

 

Network Requirements


 

Ray Access Point is a cloud controlled Network Device and uses Amazon Web Services (AWS) for the cloud controller. Ray has certain network requirements for connecting to Ray cloud servers. If your business cannot do the below, we unfortunately cannot support your cloud setup. If you have done the below and you are still unable to send messages, please contact us. 


 

Ray requires a long-lived TCP connection. Occasional requests will be made so the connection does not stay idle. However, you will have to ensure that your firewall, router, security, etc. do not terminate long-lived TCP connections.


 

This document covers 

  1. Ports 
  2. Protocols 
  3. Domains 
  4. IP Addresses


 


 

Ports


 

Incoming Traffic 

Your business's firewall can still protect from incoming traffic as normal.


 

Outgoing Traffic 

There are two ports used for outgoing traffic

8884 (mqttcloud.ray.life)

443 (hubcloud.ray.life)

    

They are not listening or used for incoming traffic.


 

Protocols


 

The Ray Access Point uses types of protocols:


 

MQTT 

HTTPS

Ping


 

Ray uses MQTT protocol for communication between the Access Point & the controller. MQTT is an open OASIS and ISO standard lightweight, publish-subscribe network protocol that transports messages between devices. We ask the port you open to be whitelisted for all outgoing traffic. Some firewalls and proxies terminate non-SSL connections which will interfere with the application's ability to connect to Ray Controller.


 

Ray uses HTTPS during the registration step and it is necessary for restarts. We do not recommend blocking HTTPS after registration because you never know when you will have to re-register or restart your application.


 

Ray uses Ping protocol as one of the steps in Network Performance Test. 


 

Domains


 

Whitelisting can be done by hostname rather than IP address. Ray requires connectivity to

ray.life

captivecloud.ray.life

s3.amazonaws.com 

NTP Servers server 

time1.google.com 

time2.google.com 

time3.google.com

time4.google.com


 


 

Firewalls

Depending on your firewall and how it functions, just whitelisting the hostnames may not work and you will need to whitelist all IP addresses instead.


 

Examples of firewall behavior that will not work with just hostname whitelisting are:


 

Firewalls that run a DNS query (against the DNS configured in your data center) and use the resulting IPs in the whitelist; Firewalls that look for outbound DNS queries from machines in the data center and use IP addresses that are seen in the response to the whitelist; Firewalls that look for hostnames in the HTTP/HTTPS handshake. 


 

In the event that your firewall exhibits one of these behaviour please proceed to use IP whitelisting.


 

IP Address

Ray uses the below range of IP addresses for its servers. 

Please contact Ray Support team to get the list of IP Addresses.

You can try to allow all of the IP addresses. However, it is best to just allow all outgoing traffic and connections from the above ports.


 

 

 

 

BLUE INDICATION MEANS OUR DEVICE IS OK AND NOW READY

 

 

Thank You

Ray Support